User manual
Create an exchange, follow the payment instructions and track it from payment to payout. Your customers get this manual in your brand, in English, Ukrainian, Russian and French.
01Introduction
Your Exchange lets you exchange supported cryptocurrencies and everyday money. This guide explains the forms, the payment instructions and the order statuses you will see. Always follow the options and instructions shown on your own order.
02Swap, Convert and Buy/Sell
| Swap | Convert | Buy/Sell | |
|---|---|---|---|
| Exchange | Crypto to bank, e-wallet or cash | Crypto to crypto | Money to crypto (buy) and crypto to money (sell) |
| Rate | The quote shown before you confirm | Fixed or floating | The quote shown before you confirm |
| You pay with | A crypto deposit on the chosen network | A crypto deposit on the chosen network | Bank card or SEPA (buy) · crypto deposit (sell) |
| Steps | Amount, receiving details, summary | Amount, then details and confirmation | Amount, then details and confirmation |
What you can pick depends on the coins, networks and payment methods that are switched on.
03How to create an order
Choose what you send and receive
Pick the coins and the exact network or payment method. Enter the amount, check the quote and select Continue.
Amount, coin and payment method. Example data.
Enter your receiving details
Fill in the fields for your payout method and your contact email. Check every detail.
The fields depend on your payout method. Example data.
Confirm your order
Check amounts, fees and details. Use Edit if anything is wrong, accept the Rules and the AML/KYC Policy, then Place order.
Review everything, accept the policies, then place the order. Example data.
04Fixed vs floating rate
The amount you receive is held
The quote holds the receiving amount shown, as long as you pay on time and send the exact amount on the correct network.
Follows the market
The final amount follows the market when the exchange is processed. The small difference from the estimate is called slippage. See the exchange Rules.
05How to pay for your order
Crypto payment
Open the deposit details on your order. Send the exact amount to the address shown, on the exact network, with the memo or tag if one is shown, before the deadline.
Card or bank payment
Follow your order's payment instructions with the recipient and reference shown. If "I've paid" is shown, press it after paying. It doesn't confirm receipt by itself.
Deposit details on your order. Always use the address shown on your own order. Example data.
06Track your order
Open Track an order with your order ID (for example O542344) or your private tracking link. Keep the link private. Every order has three statuses:
Waiting for your payment.
Payment confirmed. The exchange or payout is underway.
The payout is done.
Follow the instructions shown on your order.
07Rates, fees and limits
Check the quoted amounts, fees and any add-ons you picked before confirming. The form shows the limits when an amount is too low or too high, in your currency and in USD. Network costs and refund deductions follow your order and the Rules on fees. Market prices on the site are estimates; the quote in the form is what applies to your exchange.
08Your account
You can place an order as a guest with your email. Sign in to keep your order history together and manage notifications. Keep your email and payout details up to date.
| Exchange | Send | Receive | Status | |
|---|---|---|---|---|
| ₿ BTC → PayPalO542344 | 0.1 BTC | 6,215.23 USD | Awaiting payment | View |
| ₮ USDT → BTCO542301 | 500 USDT | 0.00792 BTC | Completed | View |
My orders in your account. Example data.
09Affiliate program
Share your referral link under the current Affiliate program terms. Your dashboard shows referral activity, rewards and payout requests.
Your affiliate dashboard. Example data.
10Safety and troubleshooting
Check the network and memo
A wrong network, address or a missing memo can stop automatic crediting and may cause a loss. Check them on your own order before sending.
Paid too little or too much?
Contact support with the order ID. Don't send a second payment without instructions.
Deposit address unavailable?
Don't send to an old address. Refresh the order, or contact support with its ID.
Order expired?
Don't pay an expired order. If you already sent funds, contact support with the order ID and transaction details.
Avoid phishing
We only contact you from contact@opyqa.com. Check the domain and never share passwords, recovery phrases or private keys.
11Common questions
No. You can place an order as a guest with your email. An account keeps your order history in one place.
More answers in the FAQ.
12Need help?
Email contact@opyqa.com or open the support chat. Include your order ID and describe what happened. Keep payment details out of public messages.